Frequently Asked Questions

Where can you ship to?

Currently, we only ship within Canada

Do you offer pickup?

At this time, all orders are online only

How can I pay for an order?

Pay securely and discreetly with Credit or Debit Card

Discreet names on credit card statements are used for privacy

Who can purchase products on Select Smokes?

Residents of Canada that are ages 19+ can purchase products from our website

How do you ship your packages?

All orders are shipped discreetly & securely through Xpresspost™ Shipping via Canada Post 

Can I change my order after I've paid?

Due to how our fulfillment system is set up, we can not add or remove items from your order after you’ve paid

If you would like to add more products, please place a new order

Can I request a product?

Yes, we are happy to try and get any product for you! Just send us an email [email protected]

How long does shipping take?

Once your order is placed and we’ve received your payment, we will begin processing it.

Our cut-off for all shipments is noon (11:00PM PST). If you order past this time, your order will be shipped out the following day after noon.

All packages are shipped via Xpresspost, which can take up to 2-3 business days for delivery to most major cities. If you live in a rural area it may take a day or so longer. 

Tracking number is not working?

It may take up to 48 hours for Canada Post to update their system with the tracking number. If after 48 hours the tracking does not work please do not hesitate to contact [email protected]

How much does shipping cost?

Orders over $99 are shipped free! There is a $15 flat rate for orders under this amount

If you do not see the “free shipping” option at checkout, double-check the total is above $99 not including the $15 shipping fee

Do You Accept Exchanges?

Due to how our fulfillment system is setup, we do not accept exchanges.